Develop an Infrastructure Service Catalog
Your infrastructure and operations team is a service provider.
Whether you think of it that way or not, your team is a service provider to the applications development team, and sometimes to other internal and external IT units as well. As a provider to the business, it is considered good practice for IT to have a service catalog that can clarify its services.
As a service provider to other IT units, you should also have a service catalog for the following reasons:
- It will clarify infrastructure capabilities and achievable service levels to your customers. An infrastructure service catalog will clarify achievable service levels with given resources, and what you will need to meet service level requirement gaps.
- It will help determine whether your capabilities are adequate to service your customers. Assess your ability to meet customer requirements and provide a catalog of services as a critical first step to becoming a service provider, whether internal or external.
- It will enable you to make good strategic infrastructure decisions. Knowledge is power. Defined services and capabilities will help you make important strategic decisions, like when outsourcing is appropriate.
Our blueprint will help you do the following:
- Assess and define your current infrastructure capabilities.
- Develop an infrastructure service catalog to articulate offered infrastructure services and their service levels.
- Develop a plan to continuously revisit and keep the infrastructure service catalog updated and relevant.
- Prepare to begin providing shared services or become an internal services provider to other business units.
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