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Develop a Unified Communications Strategy

Put the business first when evaluating UC.

  • With the shift to IP communications, more organizations are identifying opportunities to enhance collaboration with UC.
  • However, IT leaders who are helping the organization develop its UC strategy are bombarded with mixed and conflicting messages from vendors.
  • This solution set will bring focus to the key UC opportunities and challenges that you must consider and help you find the path to success.

Our Advice

Critical Insight

  • IT best understands the technologies involved, but UC is fundamentally a business opportunity. Successful implementers involve key business stakeholders early in planning.
  • Listen to your users – if you don’t understand the real communications barriers and bottlenecks facing business users, you won’t be prepared to devise and deliver a better solution.

Impact and Result

  • Successfully communicate the long term opportunities and benefits of a UC strategy that tightly integrates business communications with key applications and processes.
  • Align IT and business resources towards common goals of more efficient communications, increased distributed team collaboration, and reduced business travel.

Develop a Unified Communications Strategy Research & Tools

1. Communicate the UC opportunity.

Set a common understanding of UC vision and objectives.

2. Identify potential challenges.

Mitigate key risks associated with an ambitious UC strategy.

3. Move the UC initiative forward.

Gain the executive and user buy-in required to get to the next step.

Develop a Unified Communications Strategy preview picture

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Author

Jayanth Angl

Contributors

  • City of Mississauga
  • Graycon Group
  • Legislative Automated Systems
  • Rural Metro Corporation
  • Virginia Credit Union
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