ITSM Tool Implementation Project Planning and Monitoring Tool

Author(s): Michel Hebert, Natalie Sansone

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This tool can be used for planning, managing, and monitoring projects and will provide the user with a project Gantt chart, an issue log, and time-based progress reports. This allows project milestones and tasks to be accurately planned out. Once the project begins, real-time progress is tracked and the project is monitored against the set baselines.

The tool features include:

  • Statutory holidays and time-off tracking.
  • Task owner assignment.
  • Color-coded Gantt chart.
  • Project progress dashboard.
  • Task dependency tracking.
  • Estimated duration versus actual duration analysis.

Use this template in conjunction with the project blueprint, Build an ITSM Tool Implementation Plan.

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