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Business executives think about business processes rather then the application components that make up the process. This results in the implementation of inflexible and change-resistant IT systems. Migrate to a Service-Oriented Architecture (SOA) to enable corporate agility.
The top-down approach to business process automation, or Business Process Management (BPM), helps business and system analysts incrementally develop IT systems that reasonably represent corporate operations. However, this "process first, tasks second" method of development invariably leads to static and inflexible IT systems because: