Small healthcare firms often seek Info-Tech's advice as to common industry practices. As we speak with many clients, we are in a position to share what we hear. This note offers a snapshot of one small HMO's current practice regarding e-mail infrastructure (continuing the application discussion in the first note) and wrapping up the snapshot with staffing. IT leaders in similar healthcare firms (100 employees, 10 IT staff, $130 million annual revenue) should use this snapshot as a sanity-check regarding these choices.
Basic E-mail with Archiving
The HMO upgraded its e-mail infrastructure from Microsoft Exchange Server 2003 to Microsoft Exchange Server 2007 in early 2008. The e-mail architecture supports 120 mailboxes and consists of:
