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Effective help desk management has the potential to save IT a significant amount of time and money. View this webcast to discover how to adjust Service Level Agreements (SLAs) to save significant labor costs and manage help-desk expectations. Issues explored in other parts of this video series include:
- Separating ticket severity.
- Identifying open source system solutions.
- Setting target metrics for the help desk.
The cost-cutting recommendations in these webcasts will directly impact the bottom line. Use this guidance to reach short, medium, and long-term cost reduction targets.
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