With 24/7 uptime now expected in most companies, IT organizations need a clearly defined strategy for on-call employees in case of emergencies. Draft a policy that spells out what is expected from on-call staff, as well as how they will be compensated for the demand on their time.
Employee Impact
A staff member who is on-call is required to resolve crises or emergency problems, either on site or remotely via PC, phone, or mobile device. This work is completed outside of regularly scheduled work hours after the employee has already left the job site for the day. As a result, being on-call places constraints on employees' personal time. For this reason, some employees may be resistant to mandated on-call duty.
