Use this tool to assess current state organizational culture and structure as well as certain service management maturity levels. The tool includes the following sections:
- 68 assessment questions: 34 for foundational and 34 for service management maturity levels
- Visual representations of results
Use these results in conjunction with phases 3 and 4 of the blueprint, Unleash the True Value of IT by Transforming Into a Service Provider, to help develop your roadmap to becoming a service provider.