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The Service Metrics Program Maturity Assessment is used to determine your service metrics process maturity level. It looks at how well your metrics program is meeting business needs and how optimized your processes are. Use the tool to:
- Conduct a self-assessment of your current service metrics and reporting process.
- Guide process improvement efforts and measure success and progress.
If you are not mature in both areas, start building your metrics program by meeting business needs. Even if you are mature in your metrics collection and reporting processes, you are not providing value if you aren't meeting business needs. Use this tool in conjunction with the project blueprint, Establish a Service Metrics Program That Meets Business Needs.