A good knowledgebase solution can increase IT service efficiency as well as quality of service. IT decision-makers should follow a structured process when choosing a knowledge tool. A comprehensive RFP goes a long way toward ensuring a successful selection process, but drafting it can be a time-consuming task. This time-saving template ensures the following areas are covered:
- The statement of work that provides the purpose for the RFP.
- General information to describe the enterprise, the existing technology environment, and the schedule of events required.
- Proposal preparation guidelines to lay out the expectations for the selection process.
- The scope of work, specifications, and requirements.
- Vendor qualifications and references.
- Budget and pricing information, including a five-year total cost summary.
