Server Room Co-location Selection: Account Management and Service Are Key

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Selecting a co-location vendor can be a difficult task when services offered are largely commoditized. Vendor-customer relationships, account management, and engagement practices can act as a major decision factor when selecting a co-location vendor, especially when entering a multi-year contract.

This note presents:

  • An explanation of suggested criteria.
  • Examples of vendor-customer engagement criteria.
  • Recommendations for moving forward with co-location vendors.

Establish a set of criteria based on engagement practices, in addition to services offered, to help differentiate one vendor from another and ensure the vendor’s business practices are aligned with the organization.

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