Select and Implement a Customer Service Management Solution – Phases 1-4


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IT needs to turbocharge their company's customer service capabilities with a Customer Service Management (CSM) suite. This blueprint will allow you to harmonize the needs of customer service in order to select and implement a platform that meets and exceeds all business requirements.

This storyboard will help you:
  • Assess the value of CSM and identify your organization’s fit for CSM technology
  • Structure the CSM Select and Implement project
  • Gather requirements for CSM selection
  • Choose the right CSM solution
  • Plan your CSM implementation
  • Measure the value of your CSM suite

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