Incidents can be categorized into runbooks for which a standardized response process can be defined, eliminating inconsistency and ambiguity while increasing operational efficiency. Clearly document use cases that pertain to the incidents commonly faced by your organization.
Customize the Malware Infection Runbook by including the following sections for each single endpoint, multiple endpoints, and server infection:
- Incident summary
- Escalation process diagram
- Detailed response procedures
- Revision history
Align the response procedures with Phase 2 as outlined in the Develop and Implement a Security Incident Management Program blueprint.