Visitors Edition
Membership Help?
Need help? Our Trial Membership program will get you help on any IT project you're working on. You'll get access to our research, tools, advice and project help.
Start your free trial membership now:
Want to learn more about our membership options, pricing, or to get a product demo? Get in touch with one of our reps using an option below.
Trial Member Registration
Learn more About Info-Tech
Click to Chat

End-User Support

Sort By: Date ↓ | Likes

Customer Service Knowledge Manager

To successfully implement a Customer Service Knowledge Management (CSKM) platform, ensure that you hire the right people with the right skills to...
  • 7
Word Document

Continual Service Improvement Manager

This role represents a source of accountability for the continual improvement program. The CSI Manager will be the champion for all Continual...
  • 7
Word Document

Service Desk Manager

The Service Desk Manager's role is to oversee all Service Desk staff and ensure that end users are receiving the appropriate assistance. This...
  • 7
Word Document

Service Desk Technician I

The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes...
  • 7
Word Document

Service Desk Technician II

The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes...
  • 7
Word Document

Help Desk Technician

The Help Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving,...
  • 8
Word Document

Help Desk Manager

The Help Desk Manager's role is to oversee the entire Help Desk staff and ensure that end users are receiving the appropriate assistance. This...
  • 7
Word Document

Software Applications Trainer

The Software Applications Trainer's role is to deliver training to end users in the organization about how to use various types of software...
  • 7
Word Document

Technical Writer

The Technical Writer's role is to develop written information about the organization's computing systems that aid in their development, use, and...
  • 8
Word Document

e-Learning Specialist

The e-Learning Specialist's role is to deliver training to end users via Web-based educational models and corresponding software tools. This...
  • 7
Word Document