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Transplanting Your Data Center

Moving a data center can be a daunting task. Use this research note to help you plan the move and make it a success.
6 Likes

Buying CRM? Get Your RFP Here!

Issuing a Request for Proposal (RFP) is an excellent way to objectively compare software solutions. This research note, focused on Customer Relationship Management...
7 Likes

An RFP for ERP

Enterprise Resource Planning (ERP) systems are a large enough investment to require a formal Request for Proposal (RFP). Knowing what to include and highlight can be the...
6 Likes

The Greatest Desktop Security Audit Ever

It only takes one security stumble to wipe out PC usability for the entire employee base. Use this comprehensive security audit for desktops to assess and address...
6 Likes

Help Desk Staffing: No Tech Required

While help desk automation can play a critical long-term role in developing a cost effective service orientation, determining the correct help desk staff ratio is equally...
6 Likes

Slash Cell Phone Costs: Stop Issuing Phones

SMEs can slash cell phone costs by eliminating the practice of supplying company-owned cell phones to workers. Modify the organization's default cell phone policy from...
8 Likes

Keep Disruptive Staff in Check

Disruptive employees are costly. They lower staff morale and trigger high turnover rates. Eliminate these risks and maintain high service levels by effectively managing...
6 Likes

Cisco Drops the Ball on Disclosing Router Flaw

Vendors like Cisco must become more upfront about disclosing flaws as they become apparent. Waiting to do so makes customers more vulnerable because it widens the window...
5 Likes

Use Earned Value Analysis to Forecast Project Progress

Earned Value Analysis (EVA) is a method for objectively forecasting a project's progress and what it will end up costing the enterprise. Employ EVA as an effective tool...
6 Likes

Spear Phishing Ups the Bank Threat Ante

First came phishing, then came pharming. With the arrival of spear phishing, the list of security threats to financial services institutions continues to grow. Banks must...
5 Likes