Outsource the Service Desk – Phases 1-3


1 Download

SAMPLE
Outsource the Service Desk Sample
OR
Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

Outsourcing is no longer just a cost-cutting measure; the service desk has evolved, and now outsourcing is driven by value-added services. This blueprint will help you execute a successful outsourcing project only after determining if your service desk is ready to be outsourced. This blueprint will walk through the following phases:

  • Assess service desk maturity and outsourcing feasibility.
  • Build outsourcing strategy and RFP.
  • Execute and manage the transition.
Outsourcing is a strategic decision that requires careful planning and diligent research on managed service providers. Clearly defined mature processes and a good cultural fit will create a quality outsourcing agreement. 

Related Content

GET HELP Contact Us
×
VL Methodology