Optimize the IT Operating Model – Phases 1-4


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The IT operating model is not a static entity and should evolve according to changing business needs. However, business needs are diverse and groups consume technology in different patterns. The IT operating model needs to support and enable multiple groups of technology service consumers, while continuously adapting to changing business conditions and needs. This blueprint will help you optimize your IT operating model to support the needs of multiple business stakeholders through the following phases:

  1. Construct the IT services consumer experience map.
  2. Classify IT service consumers based on business needs.
  3. Determine the target IT operating model.
  4. Create a roadmap to develop the target IT operating model.

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