Optimize the IT Operating Model – Phase 2: Classify IT Service Consumers Based on Business Needs


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This phase aggregates the data from consumer experience maps to provide insights on consumption patterns and their implications on the target IT operating model. This phase will take you through the following activities:

  • 2.1 Categorize the consumer groups into profiles.
  • 2.2 Examine categorized consumer groups and document technology service patterns.
  • 2.3 Document implications from technology service patterns in each profile.

Use this phase as part of the full blueprint, Optimize the IT Operating Model.

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