Optimize Change Management – Phase 4: Build Implementation Plan


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Phase 4 will help you develop metrics and create an implementation plan to ensure the project is a success. This phase will take you through the following activities:

  • Outline criteria to be included on your change calendar.
  • Determine metrics, key performance indicators (KPIs), and critical success factors (CSFs).
  • Complete the Change Management Metrics Tool.
  • Create a communication plan.
  • Create an implementation plan.
  • Develop an implementation roadmap.

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