Networks are the backbone of all companies and, therefore, require the best care that an enterprise can provide. The role of IT staff in this area is to plan, direct, coordinate, and supervise all activities related to installation and connectivity of computer and network systems to ensure their stable operation. This includes developing, configuring, maintaining, supporting, and optimizing all new and existing network hardware, software and communication links. The unique nature of this role requires performance metrics that are highly focused around ongoing network management tasks.
Benefits of IT Staff's Work Progress Metrics
Work progress metrics are simply metrics that aim to quantify staff's technical and management skills in the workplace. These metrics provide:
An objective basis for measuring regular work progress.
Transparency in performance review.
A basis for studying work progress trends over the years.
A basis to pinpoint areas of weakness.
A basis to benchmark IT staff performance against best practices and peers.