Move from Firefighter to Reliable Operator – Phase 3: Move out of Firefighting


Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

To move out of firefighting, you will need to deal with incidents and changes in a reactive mode. Obtain comprehensive understanding of the key activities in Service Desk & Incident Management and Change & Deployment Management.

This phase will walk you through the following activities:

  • Identify and implement process activities for Service Desk & Incident Management and Change & Deployment Management.
  • Extinguish the firefighting culture.
  • Create roadmap.

Related Content

GET HELP Contact Us
×
VL Methodology