Move from Firefighter to Reliable Operator – Executive Brief

A chronic IT firefighter suffers through loss of productivity, high turnover, low engagement, and the perception that IT adds very little strategic value to the business.

This research is designed to help organizations successfully transition to a stable and proactive IT environment. At the end of the process, you will experience increased maturity in the following processes:

  • Service Desk & Incident Management
  • Change & Deployment Management
  • Event & Problem Management
  • Capacity & Performance Management

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