Help desk systems are evolving into complete IT service management solutions in response to the increasing need for IT to be more effective and responsive. Vendors are incorporating increasing levels of functionality to address help desk best practices, ITIL process support, and more complex business process automation needs, as well as integrating system management tools.
The following vendors are evaluated and compared:
- EnterpriseWizard SupportWizard
- Epicor ITSM
- Soffront CRM
- Parature
- Service-now.com
Explore the mid-market help desk industry, understand key evaluation criteria, and follow Info-Tech's evaluation of some key vendors.
