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Managing Vendor Performance for Technical Services

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Ensure that suppliers deliver technical services to expected standards of performance. The steps described in this video include:

  • Documenting needs.
  • Aligning expectations with the vendor.
  • Measuring performance.
  • Dealing promptly with issues.
  • Recognizing good performance

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1 Comment

  • Missing_comment
    Anthony Hainsworth - 2010-02-12

    Good, clear, common-sense approach.