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IT Support Policy

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Support requests for personal, non-sanctioned technology comprises about 5% of all calls to the help desk. This waste of corporate resources and IT productivity can be circumvented. Download and implement Info-Tech's IT support policy to curb rogue IT support, ease the burden on the help desk, and reclaim lost money.


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1 Comment

  • Missing_comment
    James Lane - 2010-03-09

    Excellent resource. Good highlights and well organized.

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Tags

Support, service level, service levels, customer support, Service support, PC support, technical support, tech support, IT service level management