Visitors Edition
Membership Help?
Need help? Our Trial Membership program will get you help on any IT project you're working on. You'll get access to our research, tools, advice and project help.
Start your free trial membership now:
Want to learn more about our membership options, pricing, or to get a product demo? Get in touch with one of our reps using an option below.
Learn more About Info-Tech
Click to Chat
  • 6
(Personalize the message)

Email 1:


Email 2:


Email 3:


Email 4:


Email 5:


Storyboard: Improve IT-End User Relations

More Details
Access this Note FREE by giving us your email address.

When you register you will also receive:
  • A Free Trial Membership which provides additional free research and help on your projects
  • Access to survey data, contribute to our research, community involvement and much more

End-user satisfaction with IT can be measured by the perception of IT in two broad categories. Info-Tech classifies the relationship type based on survey satisfaction scores in:

  • IT services provided to the end user (support, capacity, availability, reliability)
  • IT communications with the end user (communications, projects, changes)

Most IT organizations have difficulty in one of these two categories, but some will struggle with both. In all cases, there is a need to prioritize for immediate, cost effective improvement to save the relationship and allow time for longer term repairs.


Already a member?
Please Login

Also In