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Social Media Maturity Assessment Tool

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  • A Free Trial Membership which provides additional free research and help on your projects
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IT leaders need to know where their organizations fall on a relative scale of social media maturity. Social media maturity refers to the level of process and technology integration across different business domains (such as marketing, PR, sales, and customer service). This tool will:

  • Help you determine your organization’s level of maturity
  • Recommend steps to either move to the next level, or optimize the status quo of your efforts.

Organizations that use social media across business domains are either in the distributed, the loosely coupled, or the command center stages of the Social Media Maturity Model.


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customer service, distributed, CRM, customer relationship management, marketing, sales, social media, public relations, social media management, command center, social media monitoring, stages, social listening, social media analytics, social media steering committee, social media acceptable use, social media governance, corporate communications, loosely coupled