IT Service Model Alignment Tool

Compare the structure of the IT organization with the structure of the corporation. Misalignment can occur when the corporation has adopted one type or organizing model while the IT organization adopts another. For example, some organizations are structured into autonomous divisions or business units where each business unit sets its own direction, and makes its own decisions with limited corporate interference. However, IT resources and services are often centralized and consolidated to gain economies of scale. Conflict will be inevitable as the central IT group is faced with competing demands for resources and priorities.
Assess whether your organization structure is interfering or enabling IT's ability to support business priorities.