Paying attention to the quality of service of your VoIP implementation from the outset is critical for numerous reasons. “We’ve had so much success and become so accustomed to the high quality and high availability of the traditional publicly switched telephone network that any decrease inquality [with VoIP] is a recipe for having your users be unhappy, no matter what you do after the fact,” says James McCloskey, senior research analyst at Info-Tech Research Group.
There are several avenues enterprisescan take to help ensure and maintain VoIP QoS, including monitoring and prioritizing traffic. Here are a few tips to consider.