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Organizations vary with respect to the maturity of their customer service channels and technology strategies. Understanding where the organization fits on the maturity spectrum will help managers identify areas of opportunity to strengthen customer service initiatives. Info-Tech’s Customer Service Maturity Assessment provides:
- An objective assessment of the current state of the organization’s customer service environment.
- Recommendations for improvement.
Diagnostic questions focus on key business and technology areas, including hybrid channel mixes and points-of-integration with CRM software.