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Info-Tech research has shown that improving end-user satisfaction with IT results in higher employee engagement, better working conditions throughout the organization, and higher employee effectiveness and productivity. This video covers:
- Four types of IT-end user relationships.
- Scenarios to illustrate each type of relationship and its impact on IT.
Info-Tech recommends focusing on improving service and communications within the IT areas of availability, support, change, and projects to maximize positive impact on the end user-IT relationship.
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