In any relationship with a vendor, problems arise. The organization must communicate its issues consistently to a vendor for quick resolution. The benefits of an Issue Log are as follows:
- Problems and concerns are recorded, reported, and tracked.
- An Issue Log provides data for more productive performance reviews with vendors.
- It is an excellent source of information when a contract is being reviewed for renewal.
Keep a current copy of each Issue Log as part of a comprehensive Vendor File for ready access by all who deal with the vendor.