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IT Service Management - Tools
Microsoft System Center 2012 Appropriateness Assessment ToolEvaluate whether System Center 2012 is the ideal solution for your enterprise by considering their target market and changes in licensing. |
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Microsoft System Center 2012 Cost CalculatorEstimate the cost of licensing Microsoft System Center 2012 in your environment. |
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Systems Management Strategy Assessment ToolSystems management can improve availability and performance by up to 50%. IT organizations need to implement optimal systems management with a minimum of effort.... |
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Service Desk TCO ComparisonA hosted (Software-as-a-Service) service desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO) calculator to determine... |
1 Like
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Service Desk RFP Demo Scoring ToolThis Service Desk RFP Demo Scoring Tool comes prebuilt with the important criteria you should be considering when evaluating demonstrations. Put hard numbers behind... |
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Service Desk Gap TrackerService gaps arise from situations where technology solutions are not delivered and tracked at the lowest cost to the organization as a whole. The gaps should be... |
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Mid-Market Service Desk Vendor Shortlist ToolInfo-Tech evaluated current market options for mid-market Service Desk tools. Use this tool to narrow down your options to find a solution that is most compatible with... |
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Enterprise Service Desk Vendor Shortlist ToolInfo-Tech evaluated current market options for enterprise Service Desk tools. Use this shortlist tool to narrow down your options and find a solution that is most... |
1 Like
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Software Asset Management Request ProcessesOrganizations must follow a set of procedures when purchasing, installing, or uninstalling software in order to ensure that licenses are monitored and maintained. |
8 Likes
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Help Desk Staffing CalculatorDetermining the appropriate end user to help desk staff ratio can be difficult. Help Desk environments with steady request volumes and staff numbers should use this tool... |
11 Likes
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