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IT Service Management - Templates & Policies
Complete Guide to Service Desk software RFPsService desk software RFP responses can be daunting to evaluate and score. If an RFP is required, use the Info-Tech service desk software evaluation and RFP response... |
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Service Desk Selection Demo Script TemplatePutting a service desk vendor through a scripted demo can be challenging but a standardized script and scoring methodology is very useful in ensuring a fair comparison.... |
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ITAM Project Charter TemplateA successful IT Asset Management (ITAM) implementation starts with a great plan. The ITAM project charter provides a template to help you build a business case, and plan... |
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New Project Checklist for the Infrastructure ManagerInfrastructure Managers are often blindsided by upcoming projects that were not accurately scoped in terms of impact on the infrastructure. Use this checklist to ensure... |
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Quarterly Metrics Review with the CIOEstablish quarterly metric reviews with your CIO to support capacity planning and management. Use this template to create a metrics report for your CIO. |
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Weekly Metrics Review with StaffAs an Infrastructure Manager, your time is scarce. Use this template to ensure that weekly metrics reviews are isolated to those facts you need to know about - SLA... |
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Equipment Use PolicyThis document has been designed to inform employees and end users of best practices and policies. It will define standards, procedures, and restrictions to protect... |
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Hardware Asset Disposition PolicyThis policy will help establish and define standards, procedures, and restrictions for the disposition of non-leased IT equipment in a legal, cost-effective manner. The... |
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ITAM Demonstration Script TemplateThis demonstration script template is designed to provide vendors with a consistent set of instructions. This ensures equivalent product demonstrations to allow for an... |
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ITAM RFP TemplateOrganizations who are struggling to reconcile requirements with vendor competencies should make use of this RFP template to navigate the ITAM vendor landscape. |
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