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Infrastructure Staffing
End-User Satisfaction Survey
Understanding end-users' attitudes towards IT is essential in improving the overall quality of IT service provision. This End-User IT Satisfaction Survey offers a series of sample satisfaction questions an IT department may wish to present to its user base.
How Senior IT Staff Can Boost Their Value and Career
IT staff members continue to face career challenges as budgets are trimmed and downsizing or re-organizations occur. Accordingly, strong technical skills may not guarantee career stability or advancement. However, this situation can be improved by applying one's technical skills to provide value to business units and the IT organization.
Review, Rework and Refocus Your Network Organization
As wireless speeds and coverage improves, enterprises continue to take advantage of cellular services and WLANs. As a result, WAN/LAN support services are likely to require a refocus or even downsizing as this trend continues. Consequently, network managers should analyze their existing support models and begin planning for change.
So You Think You Can Be an IT Leader: Diagnostic Questions
It takes a new attitude and a specific set of skills to transition into an IT leadership role. That is why IT professionals often get caught off guard when taking on a new leadership position. Learn to assess your leadership capabilities to fully prepare yourself for IT leadership.
So You Think You Can Be an IT Leader: Interview Process
Just as the organization is eager to find out all about you, the job candidate, the interview process also provides you with a unique opportunity to understand the role and the organization. Leverage the interview process to be sure that this is the job for you and if so, take advantage of the interviews to collect enough information to hit the ground running when you start.
Understand How Communication Affects Personal and Professional Relationships
Being an effective communicator plays an important role in one's personal and professional life. This videocast highlights some of Psychologist Dr. John Gottman's research examining which communication patterns are most predictive of divorce. Improve your communication skills by learning which communication patterns to avoid in your relationships.
IT Department Cost Reductions: Layoffs
If layoffs are in the cards, then developing an objective process for deciding who stays and who goes will help make the difficult decisions manageable. At the very least, have a plan in place so that you know in advance who will be cut and why to mitigate risk.
IT Department Cost Reductions: Organizational Structure
Any significant cost reduction efforts in IT will affect IT staffing arrangements though layoffs or simple reorganization. Improve efficiency and productivity by getting the right people at the right skill level in the right place.
IT Department Cost Reductions: Time Tracking
Tracking how IT employees spend their time can aid IT cost management by identifying low productivity points and controlling demand on scarce IT resources. Open the door to process improvement, better communication with the business about the work IT actually does, and case-building for new hires.
IT Department Cost Reductions: Discretionary Spending
Discretionary spending is hands down the leading focus area for cost reduction in IT departments. But like any other area of spending, cuts to discretionary spending should be approached judiciously.
IT Resource Management: Vendor Management Select and Evaluate Vendors
Enterprises are dependent on vendors to obtain IT hardware, software and services. The Vendor Management process includes the identification, selection, contracting with, and ongoing management of vendors or suppliers, and is an essential part of the IT management process.
Help Desk Cost Cutting: Think Before You Chop
Reducing the size of the help desk may be raised as a means of cutting IT costs. Before making staff reductions, understand the impact and effect of any planned cuts. Be prepared with facts and information to ensure that the business understands how and where cuts may hurt.
Managing the Impact of Help Desk Staff Cuts
Mitigating the impact of help desk staffing reductions is difficult. If staff reductions are imminent, use these techniques and methods to lessen the pain. Make life for the remaining staff better and more productive.
Technical and Business Skills: Necessary for Network Organizations
Network organizations require both the technical and the requisite business skills to operate as an efficient business. In addition, the ability to identify and track the cost of services provided to business units to ensure they align with business unit needs and network budget capabilities is critical. Take action now to prevent problems later.
Minimize Your Risk with Objective Layoff Practices
Layoffs are intended to dramatically cut labor costs, not as an excuse to finally take care of problem staff. Assess the factors involved in making layoff decisions and ensure these factors are objectively prioritized to minimize risk.
Server Room Access Policy
The server room is the data and information nerve center of any small enterprise. Use this fully editable policy template to establish appropriate standards, procedures, and restrictions for access to the enterprise's server room.
Data Center Access Policy
The data center is the information and data nerve center of any enterprise. Use this fully editable policy template to establish appropriate standards, procedures, and restrictions for accessing the enterprise's data center.
Internal IT Admin Cost Reduction Assessment Tool
This tool is designed to help organizations determine top tactics for cost reduction within the internal IT administration area. After the questions have been completed, the tool will generate guidance on what cost-saving actions to take, the relative amount of savings from each action, the time frame required to realize these savings, as well as potential challenges and ways to mitigate these challenges.
Shed the Weight of Unproductive Practices to Lift Employee Efficiency
Many enterprises use automation, improved human resources management techniques, or a combination of both to increase the productivity of their employees. However, both methods are expensive and time intensive. During times of economic uncertainty, Info-Tech recommends taking advantage of a less expensive but equally effective method of doing more with less ? the elimination of unproductive practices.
Rally Cross-Functional Teams to Strengthen Network Services & Support
Small IT groups do not have the same resources available as their larger counterparts. However, quality network services and support can still be provided to business units by effectively using cross-functional teams. The ensuing benefits include accurate technology selections, reliable delivery of the requisite service levels, and happy clients.
Employee Termination: Survive the Pain
Terminating an employee is the most stressful thing a manager will ever have to do. It's especially difficult when a good employee is released as part of a cost-cutting measure. Regardless of the circumstances, terminations should be handled with sensitivity and dignity while still protecting the enterprise's legal position.
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