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Mobile/Handheld Devices

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Learn Trends and Develop Strategy
 
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Video
 

iPad Adoption: A Viable Enterprise Option

The hype leading up to the launch of the Apple iPad leads to ridiculously high expectations for the device. Some say it missed the mark in some respects, but the device lays the foundation for a new class of device that will undoubtedly find its way into the enterprise.

Video
 

CES 2010 in Review

The 2010 Consumer Electronics Show (CES) was something of a revival for the event. After a dip in attendance last year, the show drew 120,000 this year, with over 2,500 exhibitors. The big attractions this year were 3D displays, e-book readers, and tablet/slate devices.

Note
 

Three Critical Mobility Questions IT Leaders Must Answer

The technologies that make up the mobile communications infrastructure continue to evolve as cellular networks increase in complexity and provide more functionality. As a result, IT leaders face a serious support question about how to support business unit mobility needs, including devices and wireless applications, without overtaxing the organization.

Note
 

Immunize Your Business Continuity Plan to Deflect the Flu

The H1N1 influenza virus is reminding organizations to review business continuity plans. Organizations need to prepare for the possibilities that some employees will quarantine themselves and avoid the office in the even of an outbreak, or that public health organizations recommend or mandate work-at-home during more severe influenza outbreaks. IT must prepare and review business continuity plans in order to be equipped to act quickly to support the business in such decisions.

Note
 

IT Planning Guide for Infectious Disease Outbreaks

The H1N1 influenza virus is causing organizations to review business continuity plans. Organizations need to prepare for the possibility that some employees will quarantine themselves by avoiding the office during widespread flu outbreaks. Enterprises must also prepare for the possibility that public health organizations may recommend or mandate work-at-home during more severe influenza outbreaks. IT must be equipped to act swiftly to support such decisions.

Make Technology Decisions
 
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Brief
 

Laptop Wars: The TCO Strikes Back

Cost containment initiatives and budget cuts are forcing companies to re-evaluate criteria for assigning laptops to employees. Follow these recommendations to identify and recall unnecessary laptops.

Brief
 

Metro PCS and Leap Wireless: Mobile Alternatives to Consider

Enterprise users looking for all-you-can-eat voice and data plans in certain metropolitan US geographies should look to regional wireless broadband mobile providers like Metro PCS Communications Inc. and Leap Wireless International Inc. for competitive unlimited pricing.

Note
 

US Wireless Carrier Vendor Landscape: Who's Got You Covered?

There are a number of competitive wireless service providers in the US market. The leading carriers offer similar nationwide wireless voice and data services. Although the competing providers trail the leaders in terms of network coverage, many deliver an equally competitive product and service offering in most metropolitan US geographies. Choose the provider that best meets the wireless requirements of the enterprise.

Brief
 

Wireless Carrier Overview: Sprint Nextel

Sprint Nextel offers nationwide wireless voice and data services to US businesses of all sizes. When choosing a wireless service provider, consider the carrier's quality of service landscape, in terms of network coverage, speed, reliability, handset selection, pricing, and customer service.

Brief
 

Wireless Carrier Overview: T-Mobile

T-Mobile USA offers competitive wireless voice and data services to small or mid-sized enterprises in many US geographies. When choosing a wireless service provider, consider the carrier's quality of service landscape, in terms of network coverage, speed, reliability, handset selection, pricing, and customer service.

Improve IT Operations
 
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Podcast
 

Cost Cutting Podcast: Telephony & Vendor Negotiation

Telephony expenses can certainly add up if IT does not adopt a cost-conscious strategy. By learning to negotiate with telecom providers and optimizing mobile device use, IT can significantly impact the bottom line. Adopting a tactical telecom strategy will enable IT to effectively reach its short, medium, and long-term targets.

Brief
 

How Telecom Expense Management Can Work for IT

Many corporate telecommunications bills contain erroneous charges caused by internal and/or carrier-related mismanagement. Telecom Expense Management (TEM) can help IT managers reduce all such costs. Consider the benefits of employing TEM software solutions and/or outsourcing telecom bill auditing to TEM service providers.

Brief
 

Support for Teleworkers: More Than Just the Infrastructure

Teleworkers who work from home extensively or exclusively have special needs for IT services and support. As teleworking becomes an accepted practice in an enterprise, IT must plan its service delivery better to support these employees. The support already provided to staff who only occasionally work from home is likely insufficient.

Note
 

End-User Awareness Training Tackles Mobile Security Risks

While workforce mobility can offer organizations the benefits of improved employee productivity and responsiveness, having more users operate outside of the company perimeter is accompanied by an increased risk of device theft. Making security awareness training a requirement for mobile end users can help minimize this risk.

Brief
 

Feedback Distortion: Utilizing Employee Feedback for Handheld Device Selection

Many enterprises are inviting employee-owned mobile devices into the work environment. Balance business need and employee input to build a cost-effective and sustainable enterprise handheld policy.

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