Infrastructure Trend Report 2017 – Self-Service Rules


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As budgets shrink and demand for IT services increases, organizations are turning increasingly to end users for frontline IT support. The power user's day has arrived! This trend includes the following information:

  • Recommendations
  • Synopsis
  • Statistics, Signals, and Drivers
  • Scenario Analysis
  • Case Study
  • Risk, Uncertainty, and Outlook

This trend overview is a part of the Infrastructure Trend Report 2017.

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