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Help/Service Desk (ITIL/ITSM) - Videos & Podcasts
Five Reality Checks: Before You Outsource Your Help DeskConstraints on budgets, hiring, and facilities are driving more and more businesses to consider outsourcing their Help Desks. While outsourcing is hardly a new idea, many... |
14 Likes
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Help Desk Cost Cutting: Think Before You ChopReducing the size of the help desk may be raised as a means of cutting IT costs. Before making staff reductions, understand the impact and effect of any planned cuts. Be... |
10 Likes
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Managing the Impact of Help Desk Staff CutsMitigating the impact of help desk staffing reductions is difficult. If staff reductions are imminent, use these techniques and methods to lessen the pain. Make life for... |
8 Likes
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Managing Vendor Performance for Technical ServicesIT depends heavily on external vendors to deliver key services such as telecommunications, software maintenance and hardware delivery. To ensure that vendors understand... |
8 Likes
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Cutting Costs in Helpdesk Operations: Value CaptureIn order to save time and money, IT professionals should look to effective help desk management. Develop a tactical strategy to leverage help desk efforts against the... |
9 Likes
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Cutting Costs in Helpdesk Operations: Leveraging ToolsIn order to save time and money, IT professionals should look to effective help desk management. Develop a tactical strategy to leverage help desk efforts against the... |
6 Likes
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Setting SLAsIn order to save time and money, IT professionals should look to effective help desk management. Develop a tactical strategy to leverage help desk efforts against the... |
6 Likes
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Cutting Costs in Helpdesk OperationsEffective help desk management can potentially save IT a significant amount of time and money. The key is to develop a cost-conscious strategy that leverages help desk... |
5 Likes
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