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Help/Service Desk (ITIL/ITSM) - Premium Resources
Improving IT Service ManagementIT service management is the new normal. Organizations experiencing increasing business demands, inadequate IT/business alignment and poor performance will benefit from... |
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Case Study: The Impact of Corporate Culture on ITSM Improvement InitiativesA reactive organizational culture can often be an impediment to service management improvement. Lessons learned by an IT manager at a large health care organization can... |
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Case Study: Satisfied End Users Can Disguise Service Desk InefficienciesWhile having satisfied end users may mean that incident management practices are responsive, it does not mean that the organization's service management discipline is... |
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Service Management Improvement Case Study: Slow and Steady WinsService management improvement can take years to implement successfully as it requires a fundamental change to the way IT operates. To ensure the process is built into... |
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Optimizing Your Help DeskMany help desks today are missing out on valuable cost savings opportunities. This report will help identify the gap between your current and optimized state to reduce... |
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