Incident and Problem Management – Phase 1: Identify and Manage Major/Critical Incidents

Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

This phase will help you identify critical incidents through the development of a prioritization scheme and the identification of critical IT services. This phase will take you through the following activities:

  • Identify critical incidents.
  • Develop a critical incident workflow.

Use this phase as part of the full blueprint, Incident and Problem Management.

Related Content

GET HELP Contact Us
VL Methodology