Improve IT Service Consistency in the Small Enterprise With a Single Point of Contact

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Ad hoc approaches to service desk ticketing are inhibiting IT from achieving operational efficiency. Organizations with informal contact structures experience slower resolution times, service inconsistency, and a lack of knowledge sharing. Simplify and standardize the service process with a single point of contact.

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Search Code: 84249
Published: July 20, 2017
Last Revised: July 20, 2017

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