IT isn't free... so why are you giving it away? Business units excessively consume IT services and don't understand the actual costs of IT. This is due to a lack of IT cost transparency and business stakeholder accountability for consumption.
- Understand how to implement an IT chargeback program at your organization.
- Identify and define your user-facing IT services, allocate IT costs, and price IT services with outputs the business finds meaningful, manageable, and measurable.
- Learn why the traditional approach to IT chargeback continues to frustrate business stakeholders.
- Understand Info-Tech's methodology and approach to implementing IT chargeback.