Help desk software, at one end of the spectrum referred to as incident management software and the other as IT service management software, is critical to any well run IT department. Increasing in sophistication and breadth of functionality, many help desk solutions incorporate workflow and business process automation combined with systems and compliance management tools. TechExcel's ServiceWise help desk is part of a complete IT service management solution that can be paired with its application lifecycle and customer relationship management (CRM) tools.

TechExcel ServiceWise

TechExcel's IT service management tools, ServiceWise HD, ServiceWise and Service Suite are licensing options for the core ServiceWise functionality that allow IT departments to choose a little or a lot of capability. ServiceWise is also offered in both hosted and on-premise flavors that allows for easy upgrade.