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Help desk software, at one end of the spectrum referred to as incident management and the other as IT service management software, is critical to any well run IT department. ScriptLogic offers up another solid solution to IT's everyday needs with BridgeTrak.
ScriptLogic BridgeTrak
BridgeTrak is an incident tracking solution acquired from Kemma software in 2007 to enhance its portfolio of system management tools. ScriptLogic, itself acquired by Quest Software in 2007, is an industry leader in systems administration and automation tools catering to the small and mid-sized enterprise market. BridgeTrak, offered in both a Windows and Web version, is being more tightly integrated into ScriptLogic's Desktop Authority to further automate IT tasks.
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