Help desk software, as basic as incident management software or as complex as IT service management software, is critical to any well run IT department. Help desk software is often based on a common technology platform that provides increasing levels of sophistication in workflow and business process automation. When combined with systems and compliance management tools, organizations can tremendously improve business process integration. Numara FootPrints embraces a holistic approach to IT service management with broad support for ITIL best practices as well as key system management tools.
Numara FootPrints
Numara FootPrints, originally part of the acquisition of Unipress Software in 2006 and big brother to Track-It, has evolved to become a complete Web-based IT service management platform incorporating:
