Help desk software, as basic as incident management software or as complex as IT service management software, is critical to any well run IT department. Help desk software is often based on a common technology platform that provides increasing levels of sophistication in workflow and business process automation. When combined with systems and compliance management tools, organizations can tremendously improve business process integration. Epicor's ITSM offering is a complete IT service management solution that leverages Microsoft technology as a common technology platform.

Epicor ITSM

Epicor ITSM, a part of the complete Epicor solution, is an IT service management solution built upon Microsoft technologies and SharePoint for workflow, document and knowledge management. It offers many of the same features of other service management solutions. Having received Pink Elephant's PinkVERIFY™ “Stamp of Approval,” basic ITIL functionality such as problem, change, configuration and service-level management is assured. Built on .NET and utilizing a service-oriented architecture (SOA), Epicor ITSM can easily be integrated into any environment.