At one end of the spectrum help desk software is referred to as incident management software, and at the other end as IT service management (ITSM) software. It is critical to any well run IT department. Formerly known as Touchpaper Service Desk, Avocent LANDesk Service Desk's sophisticated workflow and business process automation, combined with systems and compliance management tools, built on a common technology platform allows enterprises to tremendously improve business integration.

Avocent LANDesk Service Desk

Best known for its data center and infrastructure management products, Avocent added Service Desk to its LANDesk product line in July, 2008 as a complete ITSM solution. Service Desk is an IT business process management (ITBM) platform geared toward ITSM, helpdesk, and customer support needs for mid-sized to large enterprises. Avocent's complementary product, LANDesk, offers systems management capabilities and can be used in conjunction with Service Desk.