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A well-chosen knowledgebase solution can improve knowledge-sharing among help desk analysts and elevate the quality of service. IT decision-makers should follow a defined process when deciding which tools to implement. Writing a comprehensive RFP is often a key component of the selection process, but drafting it can be a time-consuming and complex task. This time-saving editable template ensures the following areas are covered:
- The statement of work that provides the purpose for the RFP.
- General information to describe the enterprise, the existing technology environment, and the schedule of events required.
- Proposal preparation guidelines to lay out the expectations for the selection process.
- The scope of work, specifications, and requirements.
- Vendor qualifications and references.
- Budget and pricing information, including a five-year total cost summary.
Use this template to speed up the decision-making process and ensure that all key points are addressed.
This downloadable tool is associated with the ITA Premium research note, “Enhance Help Desk Software with an Integrated Knowledgebase.”
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