Establish a Service Metrics Program That Meets Business Needs – Phase 5: Implement Metrics Program


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Implement a metrics program that not only monitors and addresses performance of IT services, but also demonstrates the value of IT to the business.

Use the activities in this phase to:

  • Develop program rollout plan
  • Develop communication plan
  • Implement the new metrics program
  • Gather feedback and continually update the metrics program
  • Measure value

As the business strategy, objectives, or audience changes, your metrics program should be updated to reflect these changes.

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Search Code: 77634
Published: May 25, 2015
Last Revised: May 25, 2015

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