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Implement a metrics program that not only monitors and addresses performance of IT services, but also demonstrates the value of IT to the business.
Use the activities in this phase to:
- Develop program rollout plan
- Develop communication plan
- Implement the new metrics program
- Gather feedback and continually update the metrics program
- Measure value
As the business strategy, objectives, or audience changes, your metrics program should be updated to reflect these changes.