Organizations are recognizing that e-mail is a painful approach to enabling team collaboration and are embracing enterprise collaboration solutions which are optimized for team support. This research note reviews the basic principles of enterprise collaboration solutions, including:
- A description of the most common features.
- An introduction to the vendors, both traditional and emerging.
- Key takeaways for IT and business professionals to assist in strategy and planning activities.
An entirely new breed of solutions has emerged that employs many of the second generation content and collaboration technologies referred to as “Web 2.0.”